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Digital Transformation Manager

Company

EXL Service Philippines, Inc.

Location

Pasay, National Capital Region

Type

Full-time

Overview


We are seeking a highly organized, self-driven, and detail-oriented professional to lead process excellence and digital transformation initiatives across client operations. The role focuses on driving Lean Six Sigma (LSS), process re-engineering, and AI-led transformation programs to enable operational efficiency and business value creation.


Key Responsibilities


Process Excellence & Transformation


  • Lead and deliver process improvement and re-engineering initiatives using Lean Six Sigma methodologies
  • Drive digital and AI-led transformation programs across client operations
  • Identify, evaluate, and implement optimization opportunities across processes, systems, and workflows

Client & Business Engagement


  • Par...

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