JOB SUMMARY

The Digital Sales Support Specialist III will partner with internal and external customers to manage order exceptions across multiple platforms to fulfill the customer’s request for services. Maximize sales opportunities by selling new and existing customers additional products and services.

MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently support all efforts to simplify and enhance the customer experience.

Handle calls from potential customers and business partners via telephone to process order entry for cable, internet, voice, and mobile services.

Responsible for adhering to company guidelines while handling calls and working tasks, in addition to adequately meeting the needs of the customer in a timely manner.

Access and correct work orders to ensure their ...