R 18,000.00 - 18,000.00 (South African Rand)

About the job Digital Support Co-ordinator

CORE PURPOSE OF THE JOB

We are looking for a proactive and customer-oriented Digital Support Co-ordinator to join our dynamic team. This role involves managing our FreshDesk and FreshChat support lines to ensure exceptional service levels for our clients. The ideal candidate will have a strong background in customer support and be adept at using digital communication tools.

Responsibilities

• Manage daily operations on FreshDesk and FreshChat platforms, ensuring timely and accurate responses to inquiries and issues.
• Serve as the first point of contact for our clients, providing support and resolving queries regarding our campaigns and services.
• Maintain a deep understanding of our products and services to offer solutions and assist clients effectively.
• Monitor and analyse customer serv...