The Digital S/W Engineer Sr Mgr accomplishes results through the management of professional team(s) and department(s). Responsible for Design and implementation of cutting-edge AI/ML solutions that power intelligent, multilingual digital experiences across customer-facing and operational platforms. Requires broad full-stack engineering expertise with deep specialization in AI/ML with an ability to build and optimize LLM-powered workflows, agentic AI systems, and machine learning models to enable natural language understanding, intelligent automation, and personalized self-service, bridging intelligent systems with enterprise-grade digital platforms across millions of interactions spanning multiple languages. Full management responsibility of a team, which may include management of people, budget and planning and duties such as performance Evaluation.

**Key Responsibilities**

+ Lead the design and development of scalable, enterprise-grade **conversational AI and agent...