We are seeking a Digital Services Analyst with strong service desk, desktop support, incident management and ITSM experience. The role sits between Level 1 and Level 2 support and requires someone who is technically strong, customer-focused, independent and able to hit the ground running.

The ideal candidate will have hands-on experience supporting end users, troubleshooting technical issues, managing incidents, reducing escalations, and communicating clearly with both technical teams and business users.

• Provide L1/L2 support across digital services, desktop, telephony and end-user technologies.

• Manage incidents and service requests through ITSM processes.<...