DUTIES AND RESPONSIBILITIES

Sales Execution

• Handle initial touchpoint thru chat, email, or call and nurture assigned leads.
• Generate sales thru inbound leads (and outbound leads, as needed).

Order Management

• Handle assigned transactions within agreed SLA.
• Ensure timely booking of converted accounts.

CRM and Data Handling

• Maintain and update data and progress on assigned leads.
• Ensure that all transactions are logged in designated systems.

Customer Engagement

• Act as the frontliner for digital sales transactions.
• Ensure a delightful customer experience for every interaction.

Project Knowledge

• Know the key details about SMDC projects.
• Be able to respond to customer inquiries accurately and concisely.