Basic Function

Provide Level 2 application and platform support for the Puma platform, a business‑critical enterprise system used by Wolters Kluwer teams.
The role focuses on platform reliability, infrastructure monitoring, incident investigation, post‑maintenance validation, and operational automation for systems hosted on AWS, running on Linux and Windows, and built using Java, .NET, messaging middleware, and relational databases.

The Puma platform includes Java workers, Apache Tomcat, ActiveMQ, NGINX, ELK logging, Zabbix monitoring, and Oracle / SQL Server databases.

The position is based in India and works in close coordination with Operations, DevOps, Observability, Security, and L3 Application teams to ensure platform stability, availability, and production readiness.

Essential Duties and Responsibilities