Destination Experience Manager - Southern and Eastern Europe

Responsibilities

• Own pre-travel closure for assigned leads by ensuring all itineraries are fully confirmed with customers, scopes are clear, supplier ownership is locked, documentation is complete, and bookings are ready for handover into fulfilment.
• Act as the primary monitoring and escalation owner during travel, intervening decisively when DMCs or suppliers fail to meet agreed SLAs or when service recovery is required.
• Coordinate with destination teams, DMCs, and internal stakeholders to resolve incidents quickly while protecting customer experience and advisor confidence.
• Conduct structured post-trip reviews to assess delivery quality, supplier performance, and process gaps.
• Translate post-trip insights into actionable improvements across workflows, checklists, and escalation protocols.
• Ensure consistent adherence to defined fulfilment proce...