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Our client is currently seeking a qualified Desktop / VIP Support Technician to join their team onsite in Niskayuna, NY and provide end-user support.

 

This role will interface with customers and provide each user with white glove service for all IT related questions in the area of application support, technology questions, hardware and services. The tech must be highly skilled at detection of users' needs, troubleshooting their issue and resolving it or ensuring that the correct process is followed for resolution. They will educate users on technology features, assisting with hardware selection process, demos and training along with provide software and personal training sessions for users on standard ...