Compensation: DOE



Platforms/Systems: Currently in Dell (hardware), supporting laptops, desktops, monitors, keyboards, webcams. Also, support projectors sometimes (but they have vendors for projectors). Operating systems - Windows 10, transitioning to 11 before October. Support 120 Macs in environment (not a requirements but helpful). Autopilot (provisioning), a plus. Office, a plus. Some mobile devices (cell and ipads)



Job Purpose

Assists management by providing technical support and day-to-day work direction to technical team. Maintains information technology service, functionality and end user satisfaction by coordinating, monitoring and assisting with the resolution of escalated questions and more complex problems. Essential Job Results: Assists management by providing technical support and day-to-day work direction to technical team. Trains, coaches and mentors less experienced technicians. May assist in scheduling and coordinating workflow. Pro...