Desktop Support Lab Technician

6 months

7340 West Memorial Rd Oklahoma City, Oklahoma 73142

IMPORTANT TO KNOW: INTERVIEW POCESS: In person interview.

1. Local candidates who can work at designated Farmers location required. Onsite 5 days a wk.

Job Summary

Provides onsite deskside support and resolutions for challenging technical issues relating to client systems.

Performs root cause analysis by utilizing problem determination and analytical skills relating to applications, hardware, access, connectivity, security, database, mobile devices, and peripherals. Assists with hardware installations, imaging, and troubleshooting of end-user devices.

Leads minor projects such as department initiatives, compliance reports, and roadmap items.

Creates and modifies knowledge base articles and technical ...