Description

We are seeking a reliable and detail-oriented professional to support a fast-paced, high-volume request environment. This role requires strong communication skills, the ability to multitask effectively, and a commitment to delivering excellent customer service.

Key Responsibilities

Request & Ticket Management

• Manage complex MAC (Move, Add, Change) requests in a high-demand environment.
• Utilize request management/ticketing systems to track and resolve requests efficiently.
• Consistently meet or exceed performance targets while adhering to tight deadlines

Technology Setup & Coordination

• Coordinate with vendors for site surveys, ordering, and implementation of telecommunications and office technology.
• Order, configure, and deploy technology in preparation for Return-to-Office (RTO) Day 1 readiness.
• Perform desk-level setup and ...