SUMMARY

Experienced Desktop Support Technician with strong Windows OS and network troubleshooting skills, capable of independently handling Tier 2.5 support tickets, including VPN, password resets, software installations, patches, and printer issues. Proficient with ticketing and remote management tools such as ConnectWise, Zendesk, and Jira, with experience leading teams and working effectively in long-term remote and night shift environments.

JOB RESPONSIBILITIES

• General desktop support: Windows OS support, VPN, password resets, shared drives, printer troubleshooting.
  
• Network troubleshooting
  
• Handling tickets independently after triage by the client’s internal team (e.g., patches, installs, resets)
  
• Considered a standard role (help ...