Provide first and second-level support for Windows and Chrome OS Flex desktops and laptops.
Troubleshoot hardware, software, network, and peripheral issues.
Experience in managing user accounts, permissions, and access in Active Directory (AD).
Experience in Installing, configuring, and maintaining applications, including healthcare software that comply with HIPAA and other regulatory standards.
Assist in maintaining IT inventory and asset management.
Document incidents, changes, and resolutions in the ticketing system.
Escalate complex issues to higher-level support as required.
Participate in IT projects, upgrades, and migrations.
Skills & Qualifications:
Minimum 3 years of experience in desktop support role.