🍁 SearchCanadaJobs.com

Desktop Support Technician

Company

Confidential

Location

Burnaby, British Columbia

Type

Contractor

Job Title: Desktop Support Technician

Job Description

The Service Desk Technician II serves as an intermediate escalation point for Tier I technicians, resolving complex technical issues and supporting end-user hardware, software, and networking needs. This role bridges the gap between Tier I and Tier III support by handling tasks of moderate complexity and mentoring Tier I staff. The ideal candidate will possess strong problem-solving skills, a commitment to excellent customer service, and thrive in a dynamic, fast-paced environment.

Responsibilities

  • Provide second-level IT support for end-user incidents and service requests, including troubleshooting hardware, software, and networking issues.
  • Support end-user environments by configuring, deploying, and maintaining hardware, peripherals, and applications.
  • Maintain detailed documentation for issue resolutions and update knowledge base articles to improve team efficiency a...

    • 🍁 Ready to Apply?

    Take the next step in your Canadian career

    Apply Now