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Desktop Support Specialist

Company

Stefanini

Location

Singapore, Singapore

Type

Full-time

Job Description
Details:

Stefanini Group is hiring!

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Role Overview

The Technology Support Specialist is responsible for delivering end-user technology support services across workplace environments, including hardware support, incident management, and asset lifecycle activities. The role contributes to maintaining stable, secure, and efficient end-user technology operations while ensuring a high level of user experience.

Key Responsibilities

End-User Support and Incident Management

  • Provide onsite support for end-user technology issues at the Client's office location during agreed core business hours, unless otherwise agreed.
  • Troubleshoot and resolve hardware and peripheral-related incidents
  • Manage incidents and service requests through the Client's ITSM system
  • Ensure accurate and detailed documentation of all incidents and requests, ...
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