Employment Type: Full-Time

Job Overview

We are seeking a skilled Deskside Support with 3–5 years of experience in IT infrastructure support. The role involves handling basic networking, data center operations, monitoring tools, hardware troubleshooting, and ITSM tools. You will act as the on‑site support partner, assisting internal teams, customers, and vendors in troubleshooting and resolving technical issues. This is a hands‑on role that requires both technical knowledge and the ability to communicate effectively with remote teams.

Responsibilities and Qualifications

• Basic knowledge of network devices such as Switches, Routers, Wireless Access Points preferably CISCO, Riverbed.
• Assign switch ports to specific VLANs and patch phone ports to switch as needed.
• Basic troubleshooting of Avaya VOIP phones (knowledge of basic configuration).
• Troubleshoot issues with fiber links between switches and replace...