Join our Toronto office as a Desktop Support Specialist, providing essential IT support for both office and lab environments. This is an ideal role for someone who thrives in troubleshooting and desk-side assistance.

Reporting to the End User Services Manager, you’ll have 3+ years of IT support experience focused on Windows 11 and Microsoft 365. Responsibilities encompass end-user onboarding, ticket management, and supporting lab IT operations. Work closely with various departments to address technical needs and enhance overall tech usability.

Key Responsibilities:
• Provide end-to-end support for Windows 11 and Microsoft 365 environments
• Manage service desk escalations while monitoring SLA performance
• Document incidents and support processes thoroughly
• Assist in hardware installations and configurations for users
• Offer AV support for meetings and conferences

Requirements:
• At least 3 years of related I...