The Desktop Support Engineer in a dispatch role is responsible for providing first and second-level technical support while also managing the efficient assignment and dispatch of service requests. This hybrid role ensures end-user issues are resolved promptly—either directly or by coordinating with other technicians—by triaging tickets, prioritising tasks, and maintaining strong communication between IT and users.

Key Responsibilities:

Technical Support:

Provide on-site and remote support for desktops, laptops, printers, mobile devices, and related hardware/software.

Troubleshoot and resolve issues related to Windows, macOS, Office 365, networking, VPN, and other business-critical applications.

Assist with system setups, hardware deployment, and software installations.

Perform password resets, account unlocks, and basic user account administration.

Maintain documentation of technical procedures and known i...