Demonstrated experience in a support desk role within an ICT service provider or contact centre environment
Demonstrated client service experience
Demonstrated working experience in an IT helpdesk, support desk environment
Demonstrated experience working with help desk/ticketing software
Responsibilities:
Experience performing daily system monitoring and health checks for various products (i.e., network, security, etc.)
Triaging alerts and reporting of incidents
Analyzing real traffic and associated artifacts: malicious, normal, and application traffic and demonstrate the ability to differentiate malicious traffic from false positives
Correlate data points and determine if an event or incident (i.e., security or network)...