An established IT solutions provider is seeking an experienced and customer-focused Desktop Support Engineer (Customer Services) to join their technical operations team.

The successful candidate will be responsible for ensuring the smooth running of customer environments , maintaining system availability at the highest level, and resolving incidents efficiently within SLA timelines . This role requires a proactive individual with strong troubleshooting abilities, excellent communication skills, and a passion for delivering exceptional customer service.

Key Responsibilities

• Take ownership of customer requests and proactively manage technical issues.

• Ensure all service requests meet or exceed contractual Service Level Agreements (SLAs) .

• Provide onsite and remote desktop support for customer environments.

• Perform diagnostic testing, troubleshooting, ...