The Desktop Support Analyst provides hands-on technical support to end users across the organization, ensuring timely resolution of incidents and service requests. The role focuses on delivering high-quality customer service, supporting IT Service Management (ITSM) processes, and contributing to the stability and efficiency of desktop, mobile, and related end-user technologies. This position operates within ITIL-aligned service delivery practices and requires strong communication, troubleshooting, and organizational skills.

Job Functions & Responsibilities

" Provide day-to-day technical support for desktops, laptops, mobile devices, printers, and peripherals.

" Diagnose and resolve hardware, software, network, and application issues in a timely manner.

" Use ITSM tools such as ServiceNow to manage incidents, service requests, and work or...