Responsibilities:

- Provide L2/L3 support across end-user computing, Microsoft 365, cloud and hybrid infrastructure, networking, and security-related technologies.

- Diagnose and resolve hardware and software issues promptly and efficiently.

- Install, configure, and maintain computer systems, software, and peripherals.

- Collaborate with team members and vendors to troubleshoot complex technical problems and develop effective solutions.

- Assist in the setup of new IT equipment.

Qualifications:

- Friendly with excellent communication skills in English.

- Proven experience in desktop support or a related IT role, preferably in a corporate environment.

- A solid understanding of computer hardware/software, including operating systems (Windows/Mac), O365 Suite, and network fundamentals.

- Strong problem-solving and analytical skills, ability to diagnose and resolve technical issues.

- A proactive m...