As a Desktop Support Analyst, you will be responsible for delivering high-quality end-user support across a range of technologies and environments.
Key responsibilities include:
- Provide Level 1 / Level 1.5 desktop support across laptops, desktops and mobile devices
- Deliver face-to-face support via Tech Bar and on-site user visits
- Troubleshoot issues across Microsoft 365, Active Directory, printers and business applications
- Log and manage incidents and service requests through ServiceNow (or similar ITSM tools)
- Deploy, configure and maintain end-user hardware and devices
- Support meeting rooms, AV systems and video conferencing tools
- Travel to metro and satellite sites as required
- Escalate complex issues to internal support teams
This position will be contracted through to November 3rd, with potential extension beyond dependent on performance and culture fit.