JOB DESCRIPTION End User Support Analysts provide technical support to local and remote users via telephone, email, interaction &/or with remote access resources on a daily basis, relying on experience and established procedures to analyze and resolve technical support incidents and problems.

Primary Function:

End User Support Analysts provide technical support to local and remote users via telephone, email, interaction &/or with remote access resources on a daily basis, relying on experience and established procedures to analyze and resolve technical support incidents and problems.

Responsibilities:

Efficiently categorize, prioritize and diagnose incidents and service requests received via ticketing system

Prioritizes own workflow to meet deadlines as assigned by the leadership team

Provides technical assistance to end-users and/or guidance to acquire resolution within established SLAs

Efficiently images, installs, tests and ...