Column Technical Services is seeking for a well-versed Desktop Level II Support Specialist with strong emphasis using virtual desktop technology to join a stable organization with a dynamic team and strong leadership in Chicago. If you are seeking a career path, you are encouraged to apply! Job Duties and Responsibilities-Maintenance and upgrades to existing software and hardware.-Installation, configuration and customization of new software and hardware.-Assist end-users in utilizing advanced software features.-Provide Phone/Email support for calls from the helpdesk.-Planning, coordinating, and scheduling of events with all involved.-Providing training and knowledge transfer as required.-Other activities and duties as assigned.
General Skills/Abilities:-Commitment to understanding and fulfilling the needs of the Technical Support customer base.-Willing and able to follow written and verbal instructions, adhere to company and department policies.-Ability to communicate effectively ...