Overview

As a Desktop Engineer, you'll troubleshoot hardware issues for our customers and provide support in the form of recommendations to resolve their issues. You will be able to diagnose and repair computer hardware problems related to Windows, Mac OS X or Linux systems. You should have some experience with computers in order to gain this expertise quickly.

Duties and responsibilities

• Configures devices to ensure that they function properly by providing appropriate BIOS and operating system settings
• Creates, updates, or maintains computer or mobile device applications including installation files, macros, and scripts
• Supports background operations by providing and maintaining automated utilities for a variety of devices and operating systems
• Ensures desktops and mobile devices are functional through maintaining, installing, updating, and troubleshooting software
• Troubleshooting
• Serial number
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