The Company Our Client is a multinational information technology and electronics leader in the industry.
The Role As a Desktop Engineer , you will be responsible for the following:
Responsibilities - Performed Desktop Support services to users.
- This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
- Perform imaging/re-imaging.
- Asset inventory tasks.
- Provide technical escalation to 3rd party vendor or resolver groups (where appropriate).
- Updates Incident records.
- Creates and updates work instructions (where necessary).
- Document standards and procedures (where necessary).
Qualifications - 1 year or more of Windows 10 and Microsoft Outlook Client.
- 1 year experience providing desktop remote suppo...