Our Client is a multinational information technology and electronics leader in the industry.
The Role:
As a Desktop Engineer, you will be responsible for the following:
Performed Desktop Support services to users.
This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
Perform imaging/re-imaging.
Asset inventory tasks.
Provide technical escalation to 3rd party vendor or resolver groups (where appropriate).
Updates Incident records.
Creates and updates work instructions (where necessary).
Document standards and procedures (where necessary).
Requirements
1 year or more of Windows 10 and Microsoft Outlook Client.