Job Summary:

We are seeking a Desktop Support Engineer to provide reliable end-user support across helpdesk and onsite desktop functions for Windows 365 and physical PC environments. This role primarily handles remote support, with regular rotation into onsite support.

Key Responsibilities

• Rotate between Service Desk and onsite desktop support.
• Provide timely remote and onsite support for hardware, software, account, and connectivity issues.
• Manage endpoints using Microsoft Intune (enrollment, configuration, compliance, updates, and policy enforcement).
• Perform laptop provisioning, imaging, setup, replacement, and decommissioning.
• Diagnose and resolve hardware issues; coordinate with vendors for warranty and repairs.
• Support Windows OS, Microsoft 365 applications, and related technologies.
• Maintain accurate ticketing records and up-to-date documentation.
• Collaborate wi...