Role: Desktop Engineer III
Location: Greensboro, NC
The Desktop Technician III designs, implements, and maintains desktop infrastructure solutions, ensuring effective functionality and security. Working under limited supervision, this role addresses complex computer issues related to the organization's desktop services and provides timely troubleshooting and resolution to minimize disruptions.
Essential Job Functions
Provides technical support to end-users by troubleshooting and resolving desktop-related issues promptly and efficiently.
Documents and manages the setup and relocation of desktop technologies,
resolving complex break/fix issues.
Maintains desktop management services such as remote control utilities, software distribution, and virus protection.
Records user tickets and inquiries, providing prompt support to enhance user productivity and experience.
Supports the installation, configuration, and maintenance of desktop hardware and soft...