Job Title: Desktop and Site Support Engineer II

Work Arrangement

• Monday-Friday, 9-6PM. however, he/she is expected to get ready to work in shift rotation and also being ready for any escalation and urgent matter cases where applicable outside of working hours.

Department: IT Support

Reports to: Senior Manager

Job Summary

The Desktop and Site Support Engineer II is a senior‑level role providing advanced technical support and leadership within the IT Support department. This position involves managing complex endpoint environments, overseeing device lifecycles, and ensuring the stability of both cloud‑based and on‑premises infrastructure. The role also serves as a primary escalation point for Tier‑2 support and supports daily operational oversight.

Key Responsibilities

Endpoint Management and Administration

• Manage and maintain Microsoft Intune for mobile device management (MDM) a...