·Provideremote desktop level L2 troubleshooting of end user issues by taking remotecontrol of their Laptop/Desktop/VDI

·Solvetechnical issues related to Windows 10/11, iOS and Mac operating systems andstandard software components like MS Office/VPN/Anti-Virus/Skype etc.

·Providesupport in enroll the iOS devices in MDM (JAMF) and investigate the incidentsand Tasks

·Deploymentof device drivers and windows patch updates

·Troubleshootlaptop/desktop performance, group policy, Encryption and failed Softwareconfiguration of end user devices

·Managethe Security compliance health status of end user workstations

·Monitorsecurity patching status and remedy deficiencies proactively

·Diagnose,troubleshoot, resolve and escalate supported software, hardware and peripheralIncident calls assigned from Service Desk team

·Adjustconfiguration options as required to resolve defects identified whileperforming corrective action on a devi...