Overview Ensuring that Teleperformance IT support procedures are followed. 1st line IT support, answering helpdesk calls and allocating resources. Supporting Windows 10 endpoints and Microsoft Office 365. Laptop maintenance, OS imaging & rebuilding. Deploying anti‑virus software to endpoints. Deliver all assigned project tasks within the agreed timescale. Ensuring documentation and configurations are up to date
Qualifications
Previous experience in supporting Windows 10, Microsoft Office 365, Windows systems, laptop OS installation and maintenance
Experience of PC & laptop hardware maintenance
Proficient in Microsoft Office and Microsoft Teams
Understanding of Avaya, helpdesk, Citrix, server and other technical toolsets
Experience supporting Windows 10, Windows 7, Stratodesk and Citrix environments
Strong problem‑ and decision‑making skills to diagnose technical issues within remit and identify right SMEs for resolution
Responsibilities Emotional Intelligence Un...