Lead and supervise a team of DSS engineers to ensure smooth daily operations.
Support the Operations Lead, Service Delivery Lead, and Service Delivery Manager in managing day‑to‑day activities, including tracking and achieving team KPIs.
Monitor and manage field service tasks to ensure timely job completion and closure.
Take full ownership of team leadership responsibilities, including process and workflow development, service operations oversight, and field resource management.
Drive team performance to meet contractual service level targets and implement recovery or improvement plans when necessary.
Ensure high service quality standards are maintained, fostering both customer satisfaction and strong team morale.
Manage team RACI, defining clear roles and responsibilities, balancing workloads, and creating a structured training roadmap.