Position Title: Deskside Support Technician

Location: Gloucester, MA

Job Summary:

We are seeking a reliable and technically skilled Deskside Support Technician to provide on-site IT support in Austin, TX USA. This role focuses on supporting end-user devices, Zebra printers, VIP escalations, network troubleshooting, and PC logistics. The ideal candidate will be hands-on, customer-focused, and capable of resolving technical issues efficiently.

Key Responsibilities:

Provide deskside support for desktops, laptops, mobile devices, and peripherals.

Install, configure, and troubleshoot Zebra printers, including firmware updates and connectivity issues.

Respond promptly to VIP support requests, ensuring high-quality service and minimal downtime.

Diagnose and resolve network issues (wired and wireless), including port activations and basic switch troubleshooting.

Handle PC logistics: imaging, deployment, asset tagging, inve...