Strong English & local language proficiency and inter personal skills.
Provide incident and request management support to all end user devices. E.g. Desktop, Laptop, Tablet, Thin-client, Mac, Monitor, Mobile device, VPN Token, Printers, Scanner, Thumb drive, encrypted portable HDD etc
Experience in Windows & non-Windows Operating environment
Installation, Movement, Addition or Change (IMAC) of new or existing end user device hardware/software component.
Provide and maintain warranty/maintenance documentation for Assets, to be included in Operations Manual.
Recommend and apply solutions, including on-site repair for remote users.