Our goal is to strengthen the brand in Spain. We are looking for an expert to work as Desk Side Support !

Requirements

• Experienced in Desktop Laptop, troubleshooting.
• Experienced in installation, configuration and OS troubleshooting.
• Knowledge on iPhone configuration.
• Should have exposure to basic network troubleshooting.
• Exposure and understanding of ticketing tool.
• Understanding of ticketing process incident/service requests.
• Understanding of SLA and meeting targets.
• Understanding of Service desk process of logging tickets and allocation.
• Understanding of Asset/inventory record process, System & Peripherals movements, etc.
• Understanding to coordinate with vendors/principles.
• Managing SLAs for its respective sites.
• Knowledge of Hardware asset management.
• Working on incidents and requests, troubleshooting hardware and software issue.
• Exp...