As a Senior Designated Services Engineer, you will play a key role in ensuring WEKA’s customer success, contributing to top‑rated reviews, and providing technical expertise to top‑tier customers.
Serve as the primary technical liaison between customers and Engineering to address feature gaps, reliability concerns, and documentation improvements.
Troubleshoot and resolve technical issues, escalating to Engineering when necessary.
Provide feedback to Engineering to enhance product supportability, usability, and serviceability.
Support pre‑sales engineers, partners, and resellers with technical expertise.
Proactively monitor WEKA systems using remote monitoring tools to identify and address potential issues.
Own, track, and document customer issues via the ticketing system.
Communicate clearly and professionally with customers, partners, and internal teams.