Job Openings Deputy Training Manager | Healthcare/Social Media
About the job Deputy Training Manager | Healthcare/Social Media
Job Description
Provide an overview of performance of Training team on bi-weekly basis
Oversee performance of the trainers, performance of new hire on-boarding, and reporting to Customer Training Team
Develop proactive training strategies to improve quality metrics of the agents
Perform root cause analysis of the accuracy of new hire performance during the on-boarding process. Assess mid and low quartile knowledge gaps in order to recommend targeted training needs, and provide improvement recommendations for any training material or policy
Oversee certification of the OS Training team, and Senior Agents (Senior Agent) in liaison with their Business Partner
Conduct monthly class observations of the trainers, each trainer should...