Lead and manage the Site IT team to deliver reliable, responsive, and customer-focused support for the RGE office, meeting SLA commitments and driving a positive end-user experience across business units and groups.
Build stakeholder relationships, understand business and user requirements, and translate them into practical IT solutions that improve productivity, usability, and service satisfaction.
Provide hands-on leadership in end-user computing and support operations, including troubleshooting and managing Citrix, desktops, laptops, Microsoft 365 applications, AI tools, meeting room technology, network and internet services, IT devices, and site-based applications to ensure reliable day-to-day user support.
Ensure all IT cybersecurity compliance metrics and remediation actions are addressed in a timely manner to maintain a secure, stable, and efficien...