We are seeking a seasoned professional to act as the second-in-command to the Contact Centre Lead. Assist in overseeing the daily operations of all contact centre sub-units, ensuring the seamless delivery of services. The role will require the of leverage deep pension expertise to not only meet Service Level Agreements (SLAs) and efficiency targets but also to provide strategic advisory to the management team, identifying and implementing innovative solutions to elevate overall contact centre performance.

Responsibilities