What the role is Join us at NParks to be part of a dynamic team that strengthens the service quality and capability of the organisation. You will support the Director to guide a team, collaborate with diverse stakeholders, and manage service providers.
What you will be working on - Improving service frameworks and processes for efficiency and alignment with WOG standards
- Collaborating with agencies and internal divisions to incorporate strategic considerations, resolve complex cases, and support engagement efforts
- Supporting organisation-wide service transformation initiatives aimed at reducing feedback volume and improving service delivery
- Overseeing an outsourced contact centre to ensure feedback is managed with care and consistency
- Contributing to a strong service culture by upholding standards and strengthening service competencies across the team
What we are looking for