As a Department Manager you will:

Be responsible for the own bought and concession department and strategy (including payroll), identifying opportunities and risks using external market trends and competitor insights

Support the concession businesses in your department by working closely with the Concession Manager to support and set improvement targets, resolve issues that may arise

Motivate the team to exceed sales targets by developing skills in product knowledge, cross category selling, after sales service and awareness of other services within Selfridges

Manage and lead your team giving regular feedback and coaching. Recognising both talent and development areas, you will create unique plans to progress your team using the tools available

Act upon information and feedback from across the business e.g spotlight, engagement survey and team member feedback to name a few

Ensure that the department is fully compliant with trading st...