Delivery Associate

The key responsibilities of the role include:

• Support the execution of complex transactional downstream post-payroll work taking direction from the Senior Payroll Specialist or Payroll Manager if required: Accounting reconciliation, Legal reporting authorization, Legal reporting review, Payroll cycle checklist etc.
• Support the management of annual Payroll events
• Coordination of the implementation of Change Requests (CR) taking direction from the Senior Payroll Specialist or Payroll Manager if required
• Participation in projects designed to improve customer satisfaction and business performance
• Provide contribution on ways to resolve problems to better serve the customer and/or improve productivity
• Support the Payroll Manager in their role as the Local Service Delivery Manager (LSDM) for customers and handle complex customer inquiries
• Coach and support the Senior Customer Management Associ...