Skill required

Next Generation Customer Operations - Customer Service Technology

Designation

Delivery Operations Team Lead

Qualifications

Any Graduation

Years of Experience

7 to 11 years

Language Ability

English (International) - Expert

What would you do?

This person will support global payment processing activities and serve as a coordination point between internal teams, client stakeholders, and international academic institutions. Reporting to the Manager – Payment Operations, this role focuses on timely execution of payments, accuracy of data, effective documentation, and maintaining transparency across all operational workflows. The Payment Operations Lead will help drive process improvements, support escalations, and manage day‑to‑day tracking, reporting, and stakeholder communication to ensure smooth global operations and also be responsible for leading the team to success. ...