Job Title: Delivery Operations Analyst

Key Responsibilities

• Analyze and resolve lower‑complexity operational issues.
• Collaborate daily with peers and supervisors; update supervisors on progress.
• Manage customer queries, escalations, and complaints through the Customer Support vertical.
• Resolve complaints and close faults within the agreed SLA.
• Assist in transforming customer support into a value‑generating, strategic service.
• Operate within rotational shifts as required.

Required Skills and Experience

• Primary skill: Digital Marketing – P4 level.
• Secondary skill: Business Communications – P3 level.
• Next‑Generation Customer Operations – Digital Marketing P4.
• 3–5 years of relevant experience.
• Bachelor’s degree.
• English – B2 level; Tagalog – C2 level.

Location

Kuala Lumpur

Notes

Individu...