The Dedicated Customer Operations Specialist role is responsible for supporting customer needs on site, tendering to carrier, track and trace requirements and issues resolution. The position requires one to operate in the upmost professional manner to customer & carriers, efficiently manage their day with the guidance of their manager and to ensure customers’ expectations are exceeded every day.
Essential Job Functions:
Build new shipments based on customer specific requirements and standard operating procedures Monitors load acceptance and Electronic Data Interface to ensure freight requests are covered Coordinates and sets appointments for pick-up and delivery of freight Organize the efficient use of our own fleet of Dedicated drivers Develop strong carrier relationships to ensure high level of service and communication Develop spot and long-term strategies with carriers by identifying their capacity needs and matc...