Job Summary

The Debt Resolution Specialist is responsible for managing the recovery of overdue accounts, using a proactive and customer-centric approach. This role requires expertise in debt collection, a strong understanding of recovery strategies, and a focus on maintaining positive customer relations while ensuring compliance with relevant regulations and company policies.

Key Responsibilities

• Debt Collection
  • Manage and directly handle debt recovery efforts for overdue accounts.
  • Develop and implement tailored debt resolution strategies based on customer circumstances.
  • Initiate contact with delinquent customers to negotiate settlements, payment plans, or full debt recovery.
• Customer Relationship Management
  • Maintain professional relationships with customers, ensuring a balance between firm collections and customer empathy.
  • Address complex or escalated customer accounts, wo...