The jobholder performs collection activities for Front End (0-29 days) past due accounts. He / She is responsible for the achievements of the set targets, meeting the set standards collectively with other team members and compliance with policies and procedures.
The position is also responsible for assisting the Collections Officer in monitoring the portfolio through cyclic balances reviews and daily management of accounts affected by system related adjustments.
He/She can also be assigned to assist the Collection Officer in motivating, monitoring and disseminating information to the team.
He/She may also serve as the backup of the Collections Specialist - Frontend (Early Endorsement).
Specific Duties & Responsibilities
Control delinquency of Front End accounts within set standards
Conduct telephone calls to follow up payment from delinquen...